Clear, transparent, and fair refund and cancellation guidelines for teleconsultations, doctor subscriptions, and botanical formulations.
Please review these refund policies carefully before completing bookings or purchases. Our guidelines are designed to be fair to patients while respecting the committed time of practicing Ayurvedic doctors.
This Refund Policy outlines the terms under which refunds, cancellations, and payment adjustments are processed for healthcare consultations, doctor subscription plans, and authentic botanical orders on AYUSHUB.
We strive to maintain transparent, fair billing practices for both patients seeking authentic Ayurvedic healthcare and practitioners reserving their clinical time.
Consultation fees are paid at the time of appointment booking to secure a dedicated clinical time slot with your selected Ayurvedic doctor.
Once a consultation is completed and clinical advice or a prescription is provided, the professional fee is considered earned by the practitioner and is non-refundable.
Practitioners subscribing to AYUSHUB Clinic Management and OPD SaaS plans are billed on a recurring monthly or annual basis.
Doctors may cancel recurring subscriptions at any time through the clinic dashboard. Upon cancellation, the subscription remains active until the end of the current billing cycle, with no further charges applied.
Orders for classical Ayurvedic medicines and formulations placed on the AYUSHUB store are fulfilled in compliance with statutory Ayurvedic Pharmacopoeia guidelines and Good Manufacturing Practices (GMP).
Appointments may be cancelled by either the patient or the practitioner subject to the specific cancellation timelines outlined below.
If a consulting doctor cancels a confirmed appointment due to a clinical emergency or fails to join a scheduled consultation session, the patient is entitled to:
1. An immediate 100% full refund of the consultation fee to the original payment source; OR
2. A complimentary priority reschedule to another convenient time slot at the patient's option.
Patients may cancel or reschedule a confirmed consultation up to two (2) hours prior to the scheduled slot time for a full 100% refund or slot transfer.
Cancellations made less than 2 hours before the appointment are subject to a nominal cancellation deduction to compensate the practitioner for reserved clinical time, unless waived by the doctor.
If funds are debited from your bank account or card but the booking fails to generate a confirmation reference due to a network interruption, the amount is automatically reversed by the payment gateway within 3 to 5 banking business days.
In the event of an accidental double debit for the same appointment or order, the duplicate transaction will be refunded in full immediately upon verification by our support desk.
The following summary outlines standard scenarios eligible for full or partial refunds:
The following situations qualify for a full reimbursement to your original payment method:
To protect practicing doctors and maintain pharmaceutical hygiene standards, certain situations are non-refundable:
The following scenarios are not eligible for reimbursement:
Once an eligible refund request is approved by AYUSHUB, the credit instruction is initiated with our payment gateway within 24 to 48 hours.
Depending on your issuing bank and payment mode (UPI, Net Banking, Credit/Debit Card), the refunded amount typically reflects in your account within 5 to 7 banking business days.
All refunds are credited strictly back to the original source payment method (card, UPI ID, or net banking account) used at the time of transaction, in compliance with RBI anti-money laundering regulations.
Orders for Ayurvedic products placed on the AYUSHUB store can be cancelled before dispatch for a 100% full refund.
Once an order has been dispatched with courier tracking, cancellation is not possible. However, damaged or defective packages are covered under our 7-day replacement/refund guarantee.
If you believe a refund was processed incorrectly or have a billing query, our support desk is dedicated to resolving your concern equitably.
Please provide your booking reference ID (e.g., AYU-DOC-... or appointment number) when submitting your query for rapid resolution.
For all cancellation, billing, or refund requests, please contact our payments helpdesk:
Email: support@ayushub.com | support.ayushub@gmail.com
Support Hours: Monday to Saturday, 9:00 AM – 7:00 PM IST
Physical Address: AYUSHUB Healthcare Technologies Private Limited, Manish Nagar, Nagpur - 440015, Maharashtra, India.
Our healthcare governance desk is available for all queries regarding legal, privacy, or refunds.